Terms and Conditions - Jackpot.com

Updated to version 1.11 on 6th of May 2019

  1. 1. INTRODUCTION

These terms and conditions are the terms on which the Services (as defined below) are made available to you. We provide the Services via the Websites (as defined below) and downloadable mobile applications. These terms and conditions apply to your use of the Services whether accessed via such Websites or such mobile applications. If you are using the Services via one of the Websites, in these terms and conditions "Website" shall refer to the applicable Website (as further explained in Section B of these terms and conditions) and if you are using the Services via a downloadable mobile application, all references to the "Website" shall refer to that mobile application.

In addition to these terms and conditions, your use of the Services and the Website is also subject to separate sets of rules which apply to the different products made available on the Website from time to time (the "Rules"). The Rules can be found under the Help tab of the applicable section of the Website, or more specifically at the Terms Page. These terms and conditions and the Rules together constitute the "Terms".

Please read and understand the Terms carefully before using our Website. By registering and then using the Website you agree to be bound by the Terms and by the Privacy Policy. Before accessing or using the Website and/or the Services, you should read the Terms carefully. If you do not accept the Terms, you should not access or use the Website and/or the Services.

In addition to the Terms, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information.

We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis for such changes. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and the Services. If, however, you continue to use the Website or the Services after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.

Note that the Terms relate to the Services (as defined below) only. Separate terms and conditions apply for players based in the United Kingdom using our lottery syndicate services for UK national lotteries ("Syndicate Services") and are available on the relevant webpages here.

If the Terms are published in any language other than English, where there is a discrepancy, the English language version will prevail.

  1. 2. WHAT ARE THE SERVICES AND WHO AM I CONTRACTING WITH?

What are the Services?

Through this Website you can:

  • • place bets on the outcome of lotteries (the provision of which is referred to as the "Gambling Services"). Please note that when you use the Gambling Services, you are therefore not participating in a lottery, and instead placing a bet on the outcome of a lottery. When you place such a bet you are entering into a contract with us, not with the lottery provider; and
  • • where applicable, play virtual, random number generator-based games ("Instant Win Games").
  • • References to the "Services" in the Terms is to the provision by us of the Gambling Services, Instant Win Games and Telebet Service where applicable.
  • • place bets on the outcome of own lottery-style draws using our certified random number generator “iRNG”.

Who am I contracting with?

By accessing the site or using the Services you are contracting with Lottomatrix Operations Limited (a company incorporated at the Registrar of Companies in Malta whose company number is C 80365 with registered offices at Vincenti Buildings 28/19 (Suite no.1969), Strait street, Valletta, VLT 1432, Malta) ("Lottomatrix Operations"). Lottomatrix Operations provides the Services to customers through various licences dependent on where they are based:

  • • If you are based in the United Kingdom ("UK"), the Services are provided to you under a UK Gambling Commission's licence, reference number: 049262
  • • If you are based in the Republic of Ireland, the Services are provided to you under a Remote Bookmaker's licence number 1012916
  • • If you are based in Sweden, the Services are provided to you under a Swedish Gambling Authority (Spelinspektionen) (the “SGA”) license, issued in case number 18Li7534, valid through 21 January 2024.
  • • If you are based in any other country, the Services are provided to you under a Malta Gaming Authority's licence ("MGA") MGA/B2C/362/2016 issued on 13 February 2017.

Please note that:

  • • If you registered an account on the Website prior to 23 October 2017 and you resided in the UK, you have contracted with Lottomatrix Limited (a company incorporated under the laws of England and Wales whose company number is 10028806 with registered offices at Princes Exchange, Princes Square, Leeds, LS1 4HY) and the account you created has now been transferred to Lottomatrix Operations.

All references to "we", the "Company", "us", and "our" in the Terms shall be read as referring to Lottomatrix and/or Lottomatrix Operations as appropriate. In the Terms, we will refer to you as "you" and "your".

  1. 3. DEFINITIONS

For the purposes of the Terms, the following terms will have the following meanings:

"DoubleJackpot" - an additional option that a Player can select when placing a bet on a Source Lottery which doubles Prize Group 1 (in Prize Class A) Winnings under a Successful Bet. Note that DoubleJackpot will not apply on Winnings under Prize Groups other than Prize Group 1.

"Free Bet Bonus" - free bet(s) allocated to the Player's account in accordance with specific terms of a certain promotion.

"Free Scratchcard Bonus" - free Scratchcard(s) allocated to the Player's account in accordance with specific terms of a certain promotion.

"iRNG" - a random number generator used by us to conduct lottery-style draws. The random number generator is compliant with the applicable regulatory model and standards.

"Player(s)" - a user of the Website (also referred to as "you" or "your").

"Purpose" – the purpose of participating in the Services and/or the Syndicate.

"Source Lottery" - a lottery, the result of which a bet is placed on via the Website and/or over the telephone through our Telebet Service.

"Successful Bet or Successful Entry" - is a winning bet which is placed on the outcome of a Source Lottery via the Website and/or over the telephone through our Telebet Service in accordance with the Terms.

"Syndicates" - – are the services described in clause 62 in which you can bet on a number of entries of a lottery or lotteries by purchasing shares. You will receive a share of the winnings if any of the entry wins at any prize group level including the jackpot.

"Telebet Service" - – our telephone betting service which allow Players to place a bet on a Source Lottery, via a telephone, in accordance with these Terms.

"Website" - the domain www.jackpot.com and any subdomains or related domains you may be redirected to (depending on your location), including but not limited to uk.jackpot.com and www.jackpot.ie.

"Winnings" - – the return paid to the Player in respect of a Successful Bet or the prize money won by a Player in playing an Instant Win Game.

A. THE SERVICES

  1. 1. Who May Use the Services

1.1. You must not access or use the Website and/or the Services (or attempt to do so) unless: (i) you are 18 years old or older; or (ii) if you are based in a jurisdiction in which you must be older than 18 to gamble (for example in Estonia, where you must be 21 years old), you are of the legal age to gamble in such jurisdiction ("Legally of Age").

1.2. Access or use of the Website and/or the Services may be illegal in certain countries, irrespective of your age. You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you confirm to us that your use of the Services is not illegal in the territory from which you access them. The use of the Services is illegal for any person citizen of or residing in a country listed in the latest statements by the Financial Action Task Force as posing a risk to the international financial system published at https://www.fatf-gafi.org/publications/high-riskandnon-cooperativejurisdictions/?hf=10&b=0&s=desc(fatf_releasedate); any person listed on the financial sanctions list of HMRC, https://hmt-sanctions.s3.amazonaws.com/sanctionsconlist.htm; These individuals and such individuals must not access or use the Website and/or the Services (or attempt to do so).

1.3. In addition to this, there are certain territories which we block access from. Our list of blocked territories do not necessarily correlate to those jurisdictions where we have taken a view on legality; equally if a territory is not blocked, that does not amount to a representation on our part that participation in that territory is legal. We currently do not accept applications to register on the Website nor allow use of the Website and/or Services from the countries listed here. Please note that we may update this from time to time (for example due to changes in the law).

1.4. You must not access or use the Website and/or the Services (or attempt to do so) if you are based in any of the jurisdictions referenced in clauses 1.2 or 1.3 above or any jurisdiction in which it is illegal to do so (together, the "Prohibited Jurisdictions").

1.5. When you are in the UK you cannot place a bet or wager:

(i) on a EuroMillions draw, or

(ii) on the outcome of a EuroMillions lottery, regardless of the name given to that lottery or how that lottery is described in any jurisdiction, irrespective of your country of registration or where you may normally be based. For subscriptions (as referred to in clause 10.12) if you choose and place your bet or wager on Euromillions whilst in UK we cannot accept it. There is nothing to preclude you from advance playing in future weeks provided you place your bet or wager and we accept it in accordance with clause 17 when you are not in UK.

1.6. If you are based in Sweden, please note that, due to legislative or regulator restrictions, certain products described in these Terms may not be available to you.

  1. 2. Provision of the Services

2.1. We are committed to providing excellent customer service. As part of that commitment, we are committed to supporting responsible gambling. Although we will use our reasonable endeavours to enforce responsible gambling policies, we do not accept any responsibility or liability if, for reasons outside our reasonable control, you continue to gamble and/or seek to use the Website and/or Services with the intention of deliberately avoiding the relevant measures and protections in place.

2.2. We may suspend, modify, remove or add to the Services from time to time with immediate effect and without notice to you. If we make such a change that affects a bet that you have already placed, but has not yet settled (for example by removing a lottery from the list of lotteries available to bet on), your bet will be voided and we will return the applicable staked amounts back to you. Save for where we have not used reasonable care and skill, we shall not be liable for any loss suffered as a result of any such changes and you shall have no claims against us in this regard.

2.3. We only permit and accept use of the Services online (including via mobile device or downloadable applications on a mobile device) and/or through our Telebet Service.

B. YOUR JACKPOT.COM ACCOUNT

  1. 3. Application

3.1. To register for an account and /or use the Services, you must:

3.1.1. be Legally of Age;

3.1.2. reside in a territory that is not a Prohibited Jurisdiction;

3.1.3. not be any person citizen of or resident in a country (as referred to in clause 1.2) listed in the latest statements by the Financial Action Task Force as posing a risk to the international financial system, and/or any person listed on the financial sanctions list of HMRC;

3.1.4. have a valid bank account or credit or debit card or alternative payment method that is approved by us and that is registered to an address in a territory that is not a Prohibited Jurisdiction;

3.1.5. fully and accurately complete the required information on the application form; and

3.1.6. fully comply with the Terms at all times in relation to your use of the Website and/or the Services.

3.2. You may open only one account. You must never access the Services by means of another person's account. Should we identify that you have more than one account we may treat any such accounts as one joint account.

3.3. You shall not use your account or the Services for any professional, business or commercial purpose, nor must you let another person use your account.

3.4. You are not allowed to transfer funds from your account to any other Players or receive funds from others into your account. Furthermore, you may not sell, transfer and/or acquire Website accounts to/from other Players.

3.5. We reserve the right to and may refuse any account registration request.

  1. 4. Age and Identity Verification

4.1. Following your application for an account, we may ask for proof of age from you as part of our age-verification checks. If you are a resident of either the UK or Sweden, you will not be able to gamble (with your own money, a free bet or a bonus), deposit, access free-to-play games and/or withdraw any amount deposited into your account, until we have completed our age-verification checks. If age verification has not been satisfactorily completed, we may: (i) suspend your account; (ii) restrict your access to the Website until age verification has been successfully completed; and (iii) if on completion of age verification you are shown not to be Legally of Age, return all deposits to you (Note: any Winnings obtained during this time shall be deemed invalid and shall not be paid out to you).

4.2. By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled from time to time to conduct such identification, credit and other verification checks (including, but not limited to, verifying your source of funds) that we may choose to do and/or are required to do by applicable laws, regulations and/or regulatory authorities. If you are based in the UK, you will not be able to place a bet or wager before we are able to confirm your identity. You agree to provide all such information as we require in connection with such verification checks. Until such time as the relevant checks are completed to our satisfaction, we may suspend or restrict your account.

4.3. All information supplied when registering with the Website MUST be accurate, true and complete in all respects. In particular, if using a credit or debit card, the cardholder's name MUST be the same as the name used when registering with the Website, unless you provide valid and verifiable reasons for it being different. Where the identification provided is inaccurate or incomplete, suspension of the account will occur until identity verification has been satisfactorily completed. Where an account is suspended, the relevant customer should Contact Us. Whilst your account is suspended, all monies that are deposited/wagered prior to this will not be returned to you nor will we pay you any Winnings.

4.4. We may elect to confirm your address by posting an address verification letter to you and/or by asking you to provide us with a certified/notarized copy of your bank statement or utility bill. All correspondence will be discreet and the envelope will not display any reference to any branding. We may suspend your account until such address verification is completed satisfactorily.

4.5. As part of registration, purchase, pay out of winnings and/or ongoing monitoring of your account, we may ask you to provide us with certain documents required for our “Know Your Customer” process ("KYC Documents), such as copies of your Passport/Identity Card, proof of payment details, evidence of source of income and/or source of wealth, Bank Statement, Utility Bill, etc and may ask you to provide updated KYC Documents in case such expire. We may ask you to provide us with certified/notarized copies of your KYC Documents in case these are required in order for us to be able to comply with statutory and/or regulatory requirements, including but not limited to Anti Money Laundering requirements. It should be noted that Players have thirty (30) days in order to send us their KYC Documents, once a request for such has been made, and no withdrawals will be permitted until all KYC Documents have been received. If a Player fails to comply with our requirement to provide KYC Documents during a consecutive period of thirty (30) days, we may terminate the relationship with such Player.

4.6. As part of registration and the ongoing monitoring of your account, we may supply your information details to authorised credit reference agencies to confirm your identity and payment card details. You agree that we may process such information in connection with your registration.

  1. 5. Account Details

5.1. You must keep your password and all account details secret and confidential as you are responsible for use of the Services from your account and any other activities taking place on your account. Any transactions on your account will stand if your username and password have been entered correctly.

5.2. If, at any time, you feel a third party is aware of your user name and/or password you should change it immediately via the Website. Should you forget part or all of your username and/or password combination, please Contact Us.

5.3. You must keep your account details up to date. These details may be amended in the Account Details section of the Website. If you require any assistance in accessing such details, please Contact Us.

  1. 6. Personal Information

6.1. We take our obligations under data protection laws which apply to us very seriously. Please read our Privacy Policy for more information about how your personal information is used by us.

6.2.We will comply with applicable data protection laws, including (i) the General Data Protection Regulations, (ii) for accounts in the UK and the Republic of Ireland, the Data Protection Act 1998, (iii) for accounts in Sweden, Law (2018: 218) with supplementary provisions to the EU data protection regulation (lag (2018:218) med kompletterande bestämmelser till EU:s dataskyddsförordning), and (iv) for any other accounts, the Protection Act, Chapter 440 of the Laws of Malta), in respect of the personal information you supply to us.

  1. 7. Closing your account

7.1. If you want to close your account, please Contact Us. Any negative balance on your account will fall immediately due and payable to us, and your account will not be closed until the relevant amount owed to us is paid in full. Please note that if you want to close your account because you believe you have problems controlling your gambling, you should refer to our Responsible Gambling resources set out here.

  1. 8. Breach of Terms, Collusion, Cheating Fraud, Criminal Activity and Account Closure / Suspension

8.1. We, at our sole discretion, may close or suspend your account at any time and for any reason. If we do so, we will return all amounts in your account to you, void all outstanding bets and return all associated staked amounts to you.

Irrespective of the foregoing, if any of the following instances occurs, we have the right to withhold the whole or part of your balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) listed below.

8.2. We may suspend or close your account, and shall have those additional remedies set out in clause 8.3 below:

8.2.1. you become bankrupt;

8.2.2. we reasonably believe that you have used an account in another individual's name or for another individual's benefit, or acted in concert with other individuals;

8.2.3. if we reasonably believe that you have breached in whole or in part any provision contained in the Terms;

8.2.4. we reasonably believe that you have used the Website and/or the Services in a fraudulent manner or for illegal and/or unlawful purposes;

8.2.5. we reasonably believe that you have acted for any purpose other than the Purpose, including any professional, business or commercial purposes;

8.2.6. we reasonably believe that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of us or any of our customers (for example by using software to manipulate the time of bet placement, find out details of other Players' bets, or place a bet under an identity other than your own);

8.2.7. we reasonably believe that actions from your account in relation to your use of the Website and/or the Services were executed using artificial intelligence;

8.2.8. we are requested to do so by any law enforcement agency, any regulatory authority or court order;

8.2.9. we reasonably believe that any of the events referred to above may have occurred or are likely to occur;

8.2.10. we reasonably believe that you have attempted to access the Services from a Prohibited Jurisdiction;

8.2.11. we reasonably believe that you have abused bonuses or other promotions;

8.2.12. we reasonably believe that you have used unfair external factors or influences (known as cheating); or

8.2.13. we reasonably believe that you have undertaken fraudulent practice or criminal activity.

The rights set out in this clause do not affect any other rights (including any common law rights) we may have against You, under the Terms and Conditions or otherwise.

8.3. If we close or suspend your account for any of the reasons referred to in clause 8.2 above, you shall be liable to us for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us as a direct result of such act or omission by you ("Losses"). We shall be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any deposited amounts, winnings or bonus payments where relevant) up to the amount of such Losses.

8.4. If, at any time, you are found to:

8.4.1. not be Legally of Age;

8.4.2. reside in a Prohibited Jurisdiction;

8.4.3. be a citizen of or residing in a country (as referred to in clause 1.2) listed in the latest statements by the Financial Action Task Force as posing a risk to the international financial system, and/or any person listed on the financial sanctions list of HMRC;

8.4.4. not have a valid bank account or credit or debit card or alternative payment method that is approved by us and that is registered to an address in a territory that is not a Prohibited Jurisdiction; and/or

8.4.5. have materially breached the Terms

we may void your Bets and/or wagers on Instant Win Games (including, for the avoidance of doubt, even after a relevant draw has taken place which would have entitled you to certain Winnings except for a breach of these above).

8.5. If you are based in Sweden, following the closing of your account, we will pay out your remaining balance to you within five (5) bank days. However, if your account is closed due to your exclusion from gambling as a result of misconduct, we will only pay back that which remains of the deposits made by you. If we close your account, you will be informed in writing thereof and the reasons for the decision.

  1. 9. Inactive and Dormant Accounts

9.1. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit is made; or (ii) a bet or wager is placed.

9.2. If your account is 'inactive' for a period of 365 consecutive days, the following shall apply:

9.2.1. If the balance on your account is zero, your account will be closed and no fee shall apply.

9.2.2. If, on being deemed to be inactive, your account has a positive balance, we shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).

9.2.3. If your account is not regulated by the UK Gambling Commission and it remains inactive, after a period of 12 (twelve) consecutive months, we may deduct a monthly administration fee from your account balance of €5 (EUR) or 50 SEK a month after having been given at least 30 (thirty) days prior notification and being given the option to withdraw the deposited funds in order not to incur such fees (for players registered under our Maltese licence, this is in accordance with the Malta Gaming Authority  ‘Inactive Accounts Directive 2011’ and the ‘Gaming Authorisations and Compliance Directive’ of 2018).

9.3. You can "reactivate" your account by: (i) making a successful deposit; or (ii) placing a bet.

9.4. For Players outside the UK (i.e. not regulated by the UK Gambling Commission) and the Republic of Ireland:

9.4.1. If you do not access your account (with a real money balance) for 30 months, i.e. your account becomes dormant and if we have been unable to contact you and/or if you cannot be satisfactory located, in accordance with applicable law, we shall close your account and transfer your remaining account balance to you or, for players registered under our Maltese licence, to the MGA.

9.4.2. Account holders who wish to recover funds held in a closed or excluded account, are advised to contact Customer Support.

9.5 For the avoidance of doubt, the arrangement outlined in 9.2.3 shall not apply to an account regulated by the UK Gambling Commission. In the event that your UK Gambling Commission regulated account is inactive for a 12 (twelve) month period, We will close your account and return your cash balance to you via the means by which you deposited funds, or in the event of our inability to contact you via the contact details which you provided to us, after a 3 (three) month period, we shall donate the funds to a charity concerned with the research, educational treatment of gambling related harm.

C. YOUR FINANCES

  1. 10. Deposits

10.1. You may bet or wager with the amount of cleared funds held in your account; we do not offer a credit facility. Accordingly, if you want to place a bet on a Source Lottery or play any Instant Win Games, you must deposit money into your account. You may only deposit funds to your account for the Purpose. Please see https://www.jackpot.com/banking for information on all deposit options.

10.2. We may void any attempted bets or wagers which may have inadvertently been accepted by us when the account did not have sufficient funds to cover the bet or wager.

10.3. You authorise us to deduct monies to pay for the Services as requested by you from time to time as well as any applicable administration charges and fees which have been brought to your attention in the Terms.

10.4. We may impose different minimum and maximum amounts for deposits and stakes during a particular time period for you.. We will notify you in the instance that we impose any deposit limit .

10.5. We may use additional procedures and means to verify your identity and conduct Know Your Customer ("KYC") procedures when effecting deposits into your account.

10.6. You should only deposit funds into your account from a source where you are the named account holder or by a payment method which is secured by a pin code, password or another identity verification process. You are able to change your payment method, provided we are satisfied that the applicable verification checks set out in clause 4 are met. In cases where we identify that your chosen payment method does not meet the above requirements, we may treat any deposits into your account as being invalid and any bets or wagers made with such deposit as being void. Upon your request, we will return all such deposited amounts to the source from which they were received by us.

10.7. It is prohibited and unlawful to deposit money from ill-gotten means. Therefore, all transactions are checked to prevent money laundering and all suspicious transactions will be reported to the Gaming Operator’s Money Laundering Reporting Officer (MLRO) who will report to and advise the relevant authorities.

10.8. Depending on the payment method selected, deposits can incur charges or processing fees from third parties. Your bank may independently charge you for bank wire transfers and other methods of payment.

10.9. You agree that we shall be entitled to retain any interest which might accrue on monies held in your account.

10.10. It is your responsibility to inform us without delay should any funds be credited to your account in error. We shall recover such funds by account adjustment.

10.11. We may, at any time, set-off any positive balances in your account against any amount owed by you to us.

10.12. Where applicable you can choose the subscription option to place automated bets for products on the Website, with pre-set intervals. Any cancellation request should be delivered to us in writing at least 72 hours prior to the end of the respective subscription period (considering the subscription period for which you have registered). Any such request will be considered "delivered" only once an acknowledgement of receipt is sent to you by us. We may change our subscription plans and their respective pricing from time to time, however, any price changes or changes to our subscription plans will apply to you no earlier than 30 days following notice to you.

  1. 11. Winnings and Withdrawals

11.1. All Winnings in respect of Successful Bets shall be paid out in accordance with Appendix 1 to the Terms. As set out in Appendix 1, provided we have used reasonable endeavours to obtain the Funds, you acknowledge and agree that we will only be liable to you for any Winnings in respect of Successful Bets to the extent that we have received the Funds from the applicable third party. We will pay your Winnings to you to the extent that and as soon as we receive the corresponding Funds from the applicable third party. As a result, there may be instances where your receipt of Winnings in respect of Successful Bets may be delayed and/or we may be unable to payout in accordance with the table set out in Appendix 1. All Winnings in respect of Instant Win Games will be paid out in accordance with the Rules that apply to the applicable Instant Win Game. Please see https://www.jackpot.com/banking for information on all withdrawal options.

11.2. If your account is regulated by the UK Gambling Commission, you have the unrestricted and legal right to withdraw your full cash balance (this will also include any winnings realised from stakes using your own funds) at any time in a single transaction. However certain withdrawal requests may be subject to you completing and satisfying additional due diligence, account activity checks and verification checks as referenced in clause 11.9. If you have any questions regarding this, please contact our customer support team.

11.3. All withdrawals will be processed to the account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder. All our withdrawal methods can be found here.

11.4. To request a withdrawal, you should click the 'Withdraw' button on the Website. Subject to clause 11.5, there being sufficient funds in your account to withdraw and your withdrawal request meeting the minimum withdrawal limit, the withdrawal will then be processed. In exceptional circumstances or for certain payment methods, we may require additional documents from you before we are able to process the withdrawal. We will notify you if we require such information shortly after your withdrawal request is made.

11.5. The applicable minimum withdrawal limits can be found here. Please note that these limitations will not apply if you are either closing your account or withdrawing all the balance on your account. For the avoidance of doubt, withdrawal limits shall not apply to accounts which are regulated by the UK Gambling Commission.

11.6. If you make a deposit and have not fully wagered or bet an amount equal to the value of the deposited amount before you request a withdrawal, we may apply a charge of 5% of the amount requested to be withdrawn (up to a maximum of €5 (EUR) or £5 (GBP), depending on the currency of your account). This charge will be applied to the balance of your account or the value of the withdrawal requested to cover all reasonable costs incurred by us relating to both the deposit and withdrawal. We may withhold any withdrawal requests for due diligence purposes, until we receive sufficient explanation from you as to why the deposit amount was not played in full. If you are based in Sweden, the foregoing charge described in this clause will not apply to you.

11.7. The method by which we transfer withdrawn amounts out of your account may vary depending on the size of the transaction. Any third party bank and payment processing charges and fees incurred are borne by you and we are entitled to debit your account accordingly.

11.8. Withdrawals processing on our system will take up to five (5) business days.

11.9. We actively combat money-laundering. All transactions are checked to prevent money-laundering and suspicious transactions are reported to the relevant authorities. Pay-outs from a Player’s account to the Player will be made to the bank account or credit card from which the funds deposited into the Player’s account originated. Transactions will be made in accordance with the choice of withdrawal method provided by the Player to us. However, we reserve the right, at all times, to make the final decision on the choice of withdrawal method. Depending on the Player’s or our choice of withdrawal method, withdrawals may result in fees payable to a third party, such as banks and financial institutions. Information about applicable fees from time to time is provided on the Website. You understand and accept that such fees and other fees payable to third parties shall be paid by you. Before any pay-outs are carried out by us, we have the right to request a valid document of identification, for example a copy of a passport, driver’s licence or any other valid document of identification. Please note, as a result of these checks there may be a short delay in your withdrawal being processed. We reserve the right, in our sole discretion, to determine which documents of identification shall be accepted. If you have deposited funds with credit cards or debit cards or if you have requested a pay-out to be made to a credit card or debit card, we have the right to request copies of both front side and back side of the relevant card. Please note that we only make payments to the credit card of debit card which you have used to deposit funds to your account. For security reasons, we recommend that you only make the first six (6) numbers and the last four (4) numbers on the credit card or debit card visible when providing the copy of the card. The CVV/CVV2 number on the credit card or debit card should not be visible on the copy.

11.10. We will conduct KYC checks to verify your identity on withdrawal requests.

11.11. Any free bets, bonuses or Winnings credited to your account in error are not available for use by you, and we may void any transactions made by you of such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively when we become aware of the error.

11.12. We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:

(i) the integrity of the event has been called into question;

(ii) the price(s) or pool fund has been manipulated;

(iii) matchrigging has taken place;

(iv) you were under 18 years of age when you placed the bet;

(v) you were in a jurisdiction (or a resident of a jurisdiction) that renders the provision of our products or services to you or your use of them illegal when you placed the bet including having bought the bet while being in a Prohibited Jurisdiction as mentioned in clause 1.2 of the Terms;

(vi) you are prohibited from entering into the bet by any term of your contract of employment or any rule of a sport governing body which applies to you;

(vii) you place the bet while you are aware of any circumstances which would make the placing of the bet a breach of a rule on betting applied by a sport governing body;

(viii) you are prohibited from betting under the Terms, including but not limited to the terms and conditions as set out in clause 23.3 or otherwise; or

(ix) we have not been able to verify your identity and address and in particular have not provided a copy of government issued photo ID to verify your age.

11.13. At any point of the withdrawal process or at any potentially suspicious activity you may be requested to provide us with additional documentation proving your identity and address to our satisfaction, failing which we may suspend or close your account immediately.

11.14. Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels.

11.15. If you owe any money to us for any reason, we have the right to take that into account before making any payments to you or permitting you to withdraw any funds from your account.

  1. 12. Currencies and Exchange Rates

12.1. If you are based in the UK, deposits, bets and wagers will be in Pounds Sterling (GBP). If you are based anywhere other than the UK or Sweden, deposits, bets and wagers will be in Euros (EUR).

12.2. If you are based in Sweden, deposits, bets and wagers will be in Swedish Krona (SEK).

12.3. For any deposit, bet, wager or payout of Winnings involving an exchange in currency, the applicable rate of exchange will be the same exchange rate that is imposed on us by our bank at the time of the relevant deposit, bet, wager, payout of Winnings or otherwise.

12.4. We may pay Winnings in either the currency used to deposit into the applicable account, Euros (EUR) or the currency used by the Source Lottery.

  1. 13. Other

13.1. If we incur any charge-backs, reversals or other charges in respect of your account, we may charge you for the relevant amounts incurred.

13.2. In the event that any Winnings incur taxes, duties or levies, these are borne by you. You are responsible for reporting your Winnings and losses to the relevant tax authority and/or other authorities in your jurisdiction. In the event that we are required to pay any taxes, duties or levies (including withholdings) directly to a regulatory authority you agree that we are entitled to deduct these amounts from any Winnings payable to you or your account balance, or claim these amounts from you. Please see Appendix 1 for more on withholdings.

13.3. You may access information about your current balance, account and gambling history by following the process set out here (for your current balance) and here (for your gambling history).

13.4. You shall not treat the Website as a financial institution nor expect interest on your deposits.

  1. 14. Customer Funds Protection

14.1. For UK and Swedish players only – we are required by our gambling licence to inform customers about what happens to funds which we hold on account in the event of insolvency.

14.2. We hold customer funds separate from company funds in a separate client account(s). This means that your funds are not protected in the event that we go into insolvency and these funds would form part of our business assets and may be partially or entirely paid to our creditors. This is described as ‘basic’ level of protection. Further information on our requirements with regards to the level of protection we offer can be found on the UK Gambling Commission website.

  1. 15. Player Protection

15.1. Please refer to our Player Protection page by clicking here.

    D. BETS AND WAGERS

    1. 16. Placing Bets/Wagers

    16.1. Before you place a bet or wager, we would advise you read all applicable information available on the Website so that you are fully aware of the risks involved in gambling.

    16.2. We may decline all, or part, of any participation in the Services requested at our sole and absolute discretion.

    16.3. It is your responsibility to ensure details of your bets or wagers are correct before placement. Once you have placed a bet or wager you may not cancel or change it.

    16.4. We may refuse any bet or wager before placement and we may also cancel any bet or wager placed at any time prior to the applicable event occurring. Provided there is no suspicion necessitating account closure or suspension, the bet or wager will be refunded in full to you in the event of such cancellation.

    16.5. Amounts deposited into your account will be allocated to the Services in the order that the applicable bets or wagers are placed.

    1. 17. Bet/Wager Confirmation

    17.1. A bet or wager will only be valid once accepted by our servers. Each valid bet or wager will receive a unique transaction code. We shall not be liable for the settlement of Winnings where your bet or wager has not been issued with a unique transaction code. If you are unsure about whether your bet or wager is valid, please check your "My Transactions" page or Contact Us.

    17.2. Notwithstanding the above, if your bet or wager was made using funds deposited via a credit or debit card, such bet or wager will not be valid until we have received payment in full. The bet or wager will be automatically void if we have not received the payment prior to the relevant event commencing. In the case of any chargeback, reversal, or an insufficient funds notice from your bank or cancellation, any Winnings related to such payment will be void.

    17.3. Save in respect of our negligence or fraud, and subject to your rights as set out in the Terms, should a dispute arise between us, you agree that the "our transaction" log database will be determinative.

    1. 18. Offers

    18.1. All customer offers are limited to one per person, immediate family, household/physical address, email address, telephone number, same payment account number (e.g. debit or credit card), mobile device, application download or shared computer (e.g. public library or workplace).

    18.2. For players in Sweden, bonus offers are limited to a ‘one-time’ welcome bonus only, which may be granted to one per person, family, household, address, email address, credit card number, bank account, telephone number, computer/equipment and/or IP address (“Welcome Bonus”). For clarification purposes, please note that a Welcome Bonus may only be available to new players who open an account on the Website, who have never had an account on the Website before and never received a Welcome Bonus.

    18.3. Where any term of an offer or promotion is breached or there is any evidence of a series of bets or wagers placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free and risk free bets/wagers, or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we may reclaim the bonus element of such offers and in our absolute discretion settle bets or wagers at the correct odds, void the free and risk free bets or wagers or void any bet or wager funded by the deposit bonus. In addition, in such instances, we may levy an administration charge on the customer up to the value of the deposit bonus, free and risk-free bet/wager or additional payment to cover administrative costs. We may ask any customer to provide sufficient documentation to evidence the customer’s identity and to ensure that he/she is not acting as an agent or in concert with a third party or parties, prior to us crediting any bonus, free and risk-free bet/wager or offer to the customer’s account.

    18.4. All our offers are intended for recreational Players and we may limit the eligibility of customers to participate in all or part of any promotion, as set out in the terms and conditions of any promotion.

    18.5. Offers only apply to customers who have made a real money deposit into their account.

    E. USE OF THE WEBSITE

    1. 19. Information and Content

    19.1. Information accessed by you on the Website is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No guarantee is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use.

    1. 20. Your Equipment

    20.1. Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website. We do not promise that the Website will operate without faults or errors or that the Services will be provided without interruption. We do not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunications service provider (including, for example, if you are unable to use the Services or to view or receive certain information in relation to particular events).

    1. 21. Software and Technical Issues

    21.1. In order for you to use certain products offered on the Website you may be required to download software. This may be software provided by us or provided by a third party. To use third party software, you may be required to agree to additional terms and conditions governing the use of such software. If you do not accept those third-party terms and conditions, you should not use the relevant third-party software. We do not accept any liability in respect of any third-party software.

    21.2. You are only permitted to use software made available to you via the Website for the purpose of using our products on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.

    21.3. We grant to you a personal, non-exclusive, non-transferable, limited and revocable right to use the relevant software, for the sole purpose of using the Services on the following terms:

    21.3.1. You are not permitted to: (i) install or load the software on to a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in the Terms) your licence to use the software or make or distribute copies of the software; (iii) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Website or attempt to make any changes to the software and/or any features or components thereof; or (iv) copy or translate any user documentation provided 'online' or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.

    21.3.2. You do not own the software or any part thereof. The software is owned and is the exclusive property of us or a third-party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software or any part thereof.

    21.3.3. The software is provided "as is" without any warranties, conditions, undertakings or representations. We do not promise that: (i) the software will meet your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.

    21.3.4. If there are communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither us nor the Software Provider will have any liability to you or to any third party in respect of such errors. We may, in the event of such errors, remove all relevant products from the Website and take any other action to correct such errors.

    21.3.5. You hereby acknowledge that how you use the software is outside of our control and at your own risk.

    21.3.6. The software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the Terms.

    21.4. If a game is interrupted (e.g. because we are unintentionally disconnected from your equipment, or if our gambling system unexpectedly shuts down, you will be given the opportunity to finish playing, unless otherwise specified in the Rules applicable to the specific game. If the game is not finished within 90 days, it will be terminated.

    21.5. While we endeavour to ensure that the Website is available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period. We may make changes or corrections to or alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.

    21.6. You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other software which is malicious or technically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. Save where we have not taken reasonable steps, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, software or to your downloading of any material posted on it, or on any website linked to it.

    1. 22. Your Promises to Us

    22.1. You confirm the following to us:

    22.1.1. You are not based in a Prohibited Jurisdiction;

    22.1.2. You are Legally of Age, you are of sound mind and you are capable of taking responsibility for your own actions;

    22.1.3. All details provided by you to us either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account unless we have been able to verify the reason for the difference to our satisfaction;

    22.1.4. You have verified and determined that your use of the Services does not violate any laws or regulations of the jurisdiction that applies to you;

    22.1.5. You will not commit any acts or display any conduct that damages our reputation;

    22.1.6. You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings;

    22.1.7. You acknowledge and agree that we may publish the amounts you have won alongside the first letter of your name and the first letter of your surname (your initials) on the Website and/or through social networks. If you win an amount equivalent to €50,000 (EUR) or more, you may be invited (but are not obliged to attend) to receive such Winnings at a hospitality and handover ceremony organised by us (that might be open to media, subject to our discretion) and to give an interview or interviews subject to full prior disclosure as to what the ceremony will involve (this does not apply to Players that are resident in the UK). You may elect at all times to remain anonymous for the purposes of the media interviews. Should you elect to do so, we may still decide to publish the winning amounts with only your first name and country of residence on websites, blogs, etc.

    22.1.8. You shall use the Services and the Website only in good faith towards both us and other Players using the Services. If we have reasonable suspicion that you have been using the services in bad faith, we shall have the right to terminate your account and any other accounts you may hold with us and we shall (to the extent permissible under applicable law) be entitled to retain all monies therein and any winnings;

    22.1.9. You declare that funds used by you on this Website are not sourced illegally or arise from an illegal act and that you will not use the Services as a money transfer system; and

    22.1.10. You shall not use any artificial intelligence which includes but is not limited to "robots" and "spiders" in relation to your use of the Website and/or the Services. All actions taken in relation to the service by you must be executed directly by you, using only the tools available on the Website.

    1. 23. Third Party Content

    23.1. We receive content from a number of suppliers. Certain third-party product providers may require you to agree to additional terms and conditions governing the use of their content. If you do not accept the relevant third-party terms and conditions, then you must not use the relevant third-party content.

    23.2. We do not accept any liability in respect of any third-party content.

    23.3. We do not allow any of our employees, their immediate families, officers, directors, or third parties that relate to the entire Group or provide services to the entire Group to bet or wager on any market or event. We will void any bet or wager where such betting or wagering has taken place during the term in which the employees, their immediate families, officers, directors, or third parties relate to the entire Group or provide services to the entire Group are employed by or provide services to us and for three months thereafter.

    23.4. Where the Website contains links to third party websites and resources, these links are provided for your information only. We have no control over the content of these sites or resources and accept no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third-party website does not constitute an endorsement of that third party’s website, product or services.

    1. 24. Errors

    24.1. We do all that we can to avoid errors but in some instances errors may still occur. "Obvious errors" include (but are not limited to): the publication of incorrect pricing, incorrect prizes and/or jackpots or prize distribution of a Source Lottery or incorrect terms of a bet as a result of human error or due to computer malfunction; we have erroneously accepted bets from you after the relevant deadline or after the start of the relevant draw; the amount of Winnings paid to you has been miscalculated as a result of human error or due to computer malfunction; in accordance with the applicable Rules, a bet should not have been accepted in the first place.

    24.2. In such circumstances, we may: (i) correct the error and resettle the bet at the correct price or terms which were available with us when the bet was placed; or (ii) declare the bet void and return the staked amount to you. In addition to this, where the error is that a bet is accepted on a draw for a Source Lottery that should no longer have been available, we may move such bet to the next draw of such Source Lottery.

    24.3. When we notice that a pricing error has occurred and where there is sufficient time to do so before the start of an event, we will endeavour to contact you and allow you to cancel the bet.

    1. 25. Other

    25.1. We actively monitor traffic to and from the Website. We may block access where evidence indicative of automated or robotic activity is found.

    25.2. We may restrict access to all or certain parts of the Website in respect of certain jurisdictions.

    F. OUR LIABILITY

    26. Nothing in the Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our gross negligence or gross negligence by us, our employees or agents.

    27. You have certain rights under the law. These include: (i) that we will provide services with reasonable skill and care and within a reasonable time; and (ii) that you will have a right to repair or compensation for damage to your device or other digital content we have supplied.

    28. You have certain legal remedies if we breach any of these rights which may apply notwithstanding the Terms. Nothing in the Terms is intended to affect these legal rights or other rights to which you may also be entitled.

    29. Whilst we endeavour to ensure that the information on the Website is correct, we do not promise that the information and material on the Website will be accurate or complete. The Website may contain typographical errors or other inaccuracies, or information that is out of date. We are under no obligation to update such material. The information and material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, subject to clauses 27 and 28, we provide you with the Website on the basis that we exclude all representations, express or implied warranties, conditions and other terms which but for the Terms might have effect in relation to the Website.

    30. Subject to clauses 27 and 28, in no case shall our liability to you exceed:

    30.1. in respect of your Winnings, the amount of Winnings properly due to you (subject to the maximums set out in Appendix 1 for Winnings in respect of Successful Bets); and

    30.2. in respect of any other liability, the amount you wagered and/or bet in the preceding 6 months, up to a maximum of €5,000 (EUR) or £5,000 (GBP) or 50,000 SEK depending on your account currency.

    31. Subject to clauses 27 and 28, we are not responsible for:

    31.1. loss of profits;

    31.2. loss of business;

    31.3. loss of revenue;

    31.4. loss of opportunity;

    31.5. loss of data;

    31.6. loss of goodwill or reputation; or

    31.7. indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you accepting the Terms.

    G. OUR INTELLECTUAL PROPERTY RIGHTS

    32. Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its contents.

    32.1. You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other to the extent required to use the Services. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.

    32.2. If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Website ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any User Content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or of their right to privacy. We have the right to remove, amend or edit any User Content you contribute to the Website.

    H. GAMSTOP SELF EXCLUSION SERVICE (FOR RESIDENTS OF THE UK ONLY)

    33. In addition to our own internal self-exclusion facility detailed in clause 33, we are registered with the self-exclusion service provided by The National Online Self Exclusion Scheme Limited (“GAMSTOP”).

    33.1. Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. You can find out more details about the GAMSTOP self-exclusion service by visiting www.gamstop.co.uk.

    33.2. In circumstances where you successfully register to use the GAMSTOP self-exclusion service, we will take all reasonable steps, whilst your self-exclusion is “active”, to prevent you from accessing your online accounts, or opening new online accounts, using our online gambling website.

    33.3. We are only able to operate self-exclusion under the GAMSTOP self-exclusion service on the basis of information you provide to GAMSTOP as part of your registration to use the GAMSTOP self-exclusion service. We will not be responsible for any failure on our part to spot any errors made by you or GAMSTOP when providing this information.

    33.4. You are reminded that it is in your interests to provide GAMSTOP with truthful and accurate details, consistent with those which you use/have used to set up any online accounts with us. It is your responsibility to keep the information provided to GAMSTOP up to date. We will not be responsible for you failing to keep this information up to date.

    33.5. The GAMSTOP self-exclusion service will only prevent you from accessing those online accounts that match the details you have provided to GAMSTOP as part of your self-exclusion application. Similarly, the GAMSTOP self-exclusion service will only prevent you from opening new online accounts where the personal information you provide to us matches the details you have provided to GAMSTOP as part of your self-exclusion application. We will not therefore be responsible for failing to prevent access to your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to us and/or GAMSTOP.

    33.6. Please note that under the terms and conditions you agree with GAMSTOP, your self-exclusion will be activated as soon as possible after your application has been processed. Whilst GAMSTOP make every effort to do this within 24 hours, this cannot be guaranteed. However, once the self-exclusion has been successful and is activated on GAMSTOP’s operating systems, the self-exclusion will take effect on our operating systems (albeit you are strongly advised to also inform us of your participation in the GAMSTOP self-exclusion service – please see clause 33.7 below).

    33.7. To ensure that you get the full benefit of the self-exclusion facility available under the GAMSTOP self-exclusion service, you are advised to also contact the online gambling operators you use to confirm that your application to register with the GAMSTOP self-exclusion service has been successful. You can contact us by email at the following addresses: support@jackpot.com.

    33.8. When contacting us to confirm that your application to register with the GAMSTOP self-exclusion service has been successful, please confirm the following information (you are reminded that the information you provide to us and to GAMSTOP must be accurate, consistent and complete to ensure you can fully benefit from the GAMSTOP self-exclusion service):

    (i) name;

    (ii) online account username;

    (iii) address; and

    (iv)date of birth.

    33.9. By contacting us to confirm that your application to register with the GAMSTOP self-exclusion service has been successful, we will be able to put in place measures and arrangements for the following:

    33.9.1. Subject to our rights under any terms and conditions you have agreed with us permitting us to withhold any funds from your online accounts, the full balance of your online accounts will be returned to you within 10 working days via the current active payment method linked to your online accounts (albeit please note that in circumstances where you have any outstanding bets in place at that point at which your self-exclusion takes effect on our operating systems, due to the outcome not yet being determined, any potential returns due from these bets will be returned within 10 working days of the outcome being decided); and

    33.9.2. You will not receive from us any direct online marketing materials in relation to our online products, promotions and/or services.

    33.10. After expiry of the minimum exclusion period agreed between you and GAMSTOP, you will be required to contact GAMSTOP direct to arrange for your self-exclusion to be deactivated. Whilst GAMSTOP make every effort to deactivate your self-exclusion as soon as possible, this cannot be guaranteed. Please note that we cannot process deactivation on your behalf. All requests to GAMSTOP for deactivation of your self-exclusion will also be subject to a 24-hour “cooling-off” period. Once your self-exclusion has been successfully deactivated, you will be able to access your online accounts/open new online accounts with us. In circumstances where you do not contact GAMSTOP to deactivate your self-exclusion after the period of exclusion you have agreed with GAMSTOP expires, your self-exclusion will continue for a further 7 years, after which the self-exclusion will be deactivated.

    33.11. You agree not to attempt to open new online accounts, log into any of your existing online accounts, or in any other way try to circumvent GAMSTOP’s or our operating systems/mechanisms for the duration of your self-exclusion. The GAMSTOP self-exclusion service is intended to assist you with responsibly managing your online gambling with us. As confirmed in GAMSTOP’s Terms and Conditions, the service is not intended to function as a replacement for willpower, is not “foolproof” and we cannot therefore guarantee that it will always result in you being denied access to your online accounts, or refused when applying to open new online accounts.

    33.12. Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded under the GAMSTOP self-exclusion service you cannot access an existing online account or open a new online account with us, we cannot be held liable to you or any third party if you are able to continue to gamble using our online gambling website.

    33.13. In addition, in no circumstances will we be liable to you or any third party if you are able to access your online accounts or open new online accounts during a period of self-exclusion under the GAMSTOP self-exclusion service for reasons outside of our reasonable control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify you and/or your online accounts as subject to self-exclusion when you attempt to use our online gambling website.

    I. RESPONSIBLE GAMING (FOR RESIDENTS OD SWEDEN ONLY)

    34. Games can be addictive. If you seek assistance in getting hold of such addiction, please click the following link:www.stodlinjen.se, which will forward you to an independent third-party organization, where you can seek assistance if you experience any gaming problems. Make sure to always play responsibly.

    34.1. Restrictions. In addition to the foregoing measures, we provide our customers with a set of tools which may assist you in controlling your gaming activities. These restriction tools allow you to set limitations that will apply to your account and include, but are not limited to, the following:

    34.1.1 Deposit Limit. You can choose to limit your maximum losses per given time period. This limit automatically blocks all deposit attempts after the deposit limit for the current time period has been reached.

    34.1.2 Time limit. You can choose to limit the time you spend with our Services.

    34.2 In addition to our own internal self-exclusion facility, which allows players to self-exclude for a specific period or indefinitely, we are registered with the Swedish national self-exclusion register (Spelpaus.se). Players can therefore also choose to self-exclude via www.spelpaus.se. This is a free service that will ensure that you are excluded from any gambling company that is licensed in Sweden, for a certain time period or indefinitely.

    J. OTHER PROVISIONS

    35. You may terminate your account at any time by sending an email to Member Support located at support@jackpot.com, such termination to take effect upon our closing your account, which shall occur within 7 calendar days after our receipt of your email. Your email will be deemed "received" only after a confirmation email is sent to you from our system. We will also start counting the 7-day period from this point. During the pre-closing period, you shall remain responsible for any activity on your account. This right is separate from the right you have to exclude yourself from the Website which will also involve us closing your account for a limited time or permanently, as chosen by you. Please see www.jackpot.com/account-details.

    36. The Terms and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties with regard to the Services and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to the Terms and any document expressly referred to in them and any guidelines or rules posted on the Website you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.

    37. No failure or delay by us in exercising any right under the Terms shall operate as a waiver of this right. Similarly, any single or partial exercise of any right shall not preclude any further exercise of any of these rights or the exercise of any other right. If any provision of the Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of the Terms which shall remain in full force and effect.

    38. You shall execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the terms of the Terms that we may from time to time reasonably require in order to vest in and secure to us the full benefit of rights and benefits to be transferred or granted to us under the Terms and for the protection and enforcement of the same and otherwise to give full effect to the Terms.

    39. Nothing in the Terms shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in the Terms.

    40. We shall not be in breach of the Terms nor liable for delay in performing, or failure to perform, any of our obligations under the Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance will be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.

    41. We may assign, transfer, charge, sub-license or deal in any other manner with the Terms, or sub-contract any of our rights and obligations under the Terms, to any party including any company within our group.

    42. Any notice to be given under the Terms must, subject to mandatory law, be in writing, in English and may be served by hand delivery, recorded delivery or registered post or airmail or email to: (i) in the case of us, our address as set out at the beginning of the Terms or as displayed on the Website; and (ii) in respect of notices given by us to you, pursuant to the Player registration procedure (including any amendment to those details you have provided to us). Any notice shall be deemed to have been received: (a) if delivered by hand, at the time of delivery; (b) if sent by recorded delivery or registered post, at 09.30 (GMT) on the second clear day after the date of posting; (c) if sent by pre-paid registered airmail, at 09.30 (GMT) on the fifth clear day after the date of posting; (d) if sent by email, at the time of sending; and (e) if sent by fax, at the time of transmission by the sender.

    43. The Appendices, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website form an integral part of the Terms and shall have effect as if set out in full in the body of the Terms. In the event of any inconsistency between the main body of the Terms and the Appendices, the Rules and/or any document expressly referred to in them and any guidelines or rules posted on the Website, unless stated otherwise, the main body shall prevail.

    44. A person who is not a party to the Terms has no right under any applicable law to enforce any term of our contract with you.

    45. You agree that you will not make or attempt to make any charge backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us for any charge backs, denial or reversal of payments you make and any loss (including bank penalty charges) suffered by us as a consequence thereof.

    46. We may seek criminal and contractual sanctions against you if you are involved in fraud, dishonest or criminal acts when using this Website and/or the Services and will make such reports as necessary to the authorities.

    47. In addition, if we have reasonable suspicion that you are engaging in any type of fraud, dishonesty or criminal actions, we may withhold payment to you, recover any Winnings as well as block or terminate your account.

    48. Under no circumstances shall we be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.

    K. COMPLAINTS, DISPUTES, GOVERNING LAW AND JURISDICTION

    49. If you have any cause to complain about anything please Contact Us. We will deal with your complaint and all disputes as quickly as is reasonably possible.

    50. For players outside the UK, Sweden and the Republic of Ireland, we shall use best endeavours to inform Players of the results of an inquiry regarding a submitted compliant and/or dispute within ten (10) days from the date on which the complaint and/or dispute is received. Notwithstanding the foregoing, in case where the nature of an inquiry is such that more time is necessary to complete it, such period may be extended by additional ten (10) days, provided that where such extension is necessary, we shall inform the Player within the first ten (10) days from the date of receipt of the complaint that such extension shall be required, and the reason or reasons why such extension is warranted.

    51. If we are unable to settle a complaint or dispute by any of our internal procedures, you are entitled to refer the dispute to an alternative dispute resolution (ADR) entity.

    52. For Players outside of Sweden and the Republic of Ireland, the applicable ADR entity is the Independent Betting Adjudication Service (IBAS). You may contact IBAS as follows:

    52.1. Players may submit an online adjudication form available at http://www.ibas-uk.com on the Home page - a form can also be requested over the telephone (telephone number 0207 347 5883).

    52.2. Players can also write to:

    Independent Betting Adjudication Service

    PO Box 62639

    London

    EC3P 3AS

    53. For players outside the UK, Sweden and the Republic of Ireland the Terms and the relationship between us shall be governed by, and interpreted in accordance with, the laws of Malta. Without prejudice to your right to refer a dispute to an ADR entity or the ODR, if you wish to take court proceedings against us you must do so in Malta. However, if you reside elsewhere in the European Union, you still have the benefit of any applicable rights under the laws of, and the right to bring an action before the courts of, your country of habitual residence.

    54. For Players in Sweden wishing to make a complaint, the Consumer Agency may be contacted as follows:

    Visiting Address: Tage Erlandergatan 8A,

    Postal Address: Box 48, 651 02 Karlstad, Sweden.

    Telephone Number: +46 771–42 33 00

    Email: konsumentverket@konsumentverket.se

    or alternatively you may contact Allmänna Reklamationsnämnden (National Board for Consumer Disputes) as follows:

    Address: Box 174, 101 23 Stockholm, Sweden

    Telephone: +46 8 508 860 00

    Email: arn@arn.se

    55. Alternatively, for Customers located in the EU including players from the UK and the Republic of Ireland, you can refer the dispute for resolution via the European Commission’s Online Dispute Resolution (ODR) Platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

    L. INSTANT WIN GAMES

    56. You can participate in Instant Win Games on the Website. These are virtual games whereby successful numbers are selected at random via a certified random number generator.

    57. Players may pay to participate in a single or multiple Instant Win Game(s). Your stake is calculated using the amount of Instant Win Games paid for and can be found in the Instant Win Games area of the Website.

    58. Details of your participation in Instant Win Games can be found in the “My Transactions” area on the Website.

    59. We may supplement or delete from the range of Instant Win Games on the Website, or revise the format of any Instant Win Game.

    60. You can win a single prize for each Instant Win Game (except where it is otherwise provided for). There are many different prizes to be won, for example:

    60.1. Monetary prizes;

    60.2. Tangible rewards (as described on the Website);

    60.3. Entries for additional Instant Win Games;

    60.4. Other rewards we determine in our discretion.

    61. If your account is not regulated by the UK Gambling Commission, you are aware of and agree that you are allowed to withdraw not more than €10,000 (EUR) or 100,000 SEK per week from your account. If the amount to be withdrawn is greater than €10,000 (EUR) or 100,000 SEK per week, the remaining amount will be placed back to your account, allowing you to withdraw additional funds the following week in accordance with this clause.

    M. SYNDICATES

    62. You will not own or buy lottery tickets. You have a contract with us that if the syndicate in which you have purchased shares contains Successful Bets then you will participate in those winnings relative to the number of shares you have purchased, subject to these Terms.

    63. You cannot choose the numbers in the bets for Syndicate play.

    64. The number of shares available in any Syndicate we offer shall be at our sole discretion.

    65. We will send you confirmation of your purchase of a share or shares in the Syndicate and whether the relevant lottery bet has won, to your account and/or to your email address (if supplied correctly).

    N. TELEBET SERVICE

    66. Players can make use of our Telebet Service in order to place a bet on a Source Lottery, all in accordance with the Terms. The following provisions shall apply when using our Telebet Service:

    66.1. A Player who wishes to make use of the Telebet Service may contact our Customer Experience team (“CE Team”), which may place a bet on behalf of the Player. CE Team may also contact Players in order to introduce and/or offer the use of the Telebet Service. It should be noted, that (i) only registered Players who previously opened an account on the Website will be able to utilize the Telebet Service; and (ii) in cases where the player is ‘Self-Excluded’, or on a ‘Time-Out’ option, use of the Telebet Service by such Player will not be allowed.

    66.2. When a Player contacts CE Team in order to place a bet, the Player will be required to provide CE Team with his/hers email address with which he registered to the Website in order for CE Team to be able to identify the Player. Any bet placed through the Telebet Service will be visible to the Player by accessing the ‘My Account’ section in the Website, where the Player can also find the betting ticket issued pursuant to the bet performed through the Telebet Service.

    66.3. All calls made by Players while placing a bet through the Telebet Service will be recorded as evidence of the placing of a bet.

    66.4. The Telebet Service will be available at such times as will be shown on the Website.

    66.5. Depositing

    66.5.1. In order for a Player to place a bet through the Telebet Service, a Player must have the appropriate balance in his/her account. If a Player’s account balance is not sufficient in order to place the corresponding bet, CE Team will confirm with the Player whether he/she wish to deposit additional funds into his/her account. Deposits via Telebet Service will be accepted via Debit/Credit card only.It should be noted that no deposits will be allowed via means of payment held in the name of persons not corresponding to the information found in the Player’s account.

    66.5.2. Once the Player confirms all Debit/Credit Card details as set out in Clause 66.5.1 above and the deposit amount, CE Team will then process the deposit on behalf of the Player and a verbal confirmation will be given to the Player by the CE Team on whether the deposit has been processed. Once the deposit is confirmed, CE Team will confirm with the Player whether he/she wants to place the bet.

    66.6. Player's Account

    66.6.1. All deposits and bets made on behalf of the Player through the Telebet Service will appear in the Player’s ‘My Account’ section in the Website.

    66.6.2 While using our Telebet Service, Players will also be able to set financial limits or self-exclusion periods through our CE Team. If a Player asks to set a deposit limit or to be self-excluded, the CE Team will explain the procedure to the Player and will set the requested limits or self-exclusion periods on behalf of the Player. The Player will be informed on the time when the deposit limit and/or self-exclusion period will take effect.

    66.6.3. 3 It should be clarified that we reserve the right to refuse the placing of a bet, or any part thereof, through the Telebet Service from Players deemed to be, or potentially be, experiencing problem gambling issues.

    66.7. Errors and Call Failure

    66.7.1. 1 CE Team will make every effort to ensure that no errors are made while placing bets and/or depositing any funds to the Player’s account while using the Telebet Service. However, if a bet is placed in error as a result of human error or system malfunction, the bet will be voided and the Player’s bet will be cancelled.

    66.7.2. In case where a call is disconnected and the CE Team has not yet confirmed that the bet has been placed, it is the Player’s responsibility to call CE Team back, immediately, in order to confirm the bet’s details and complete the transaction. CE Team may reattempt to contact the Player, however this will be at our sole and absolute discretion. A bet is to be considered placed only once confirmed by the CE Team.

    APPENDIX 1: BETTING COVERAGE AND MAXIMUM WINNINGS

    In this Appendix, we set out further information on how we operate, how Winnings will be calculated for Successful Bets, Successful Syndicate Bets and the terms that apply in relation to the same.

    For the purposes of this Appendix, the following terms will have the following meanings:

    "Combo Bet" – choosing one or more extra numbers in addition to the Main Numbers and where applicable to the Special Numbers, both as defined below. In a Combo Bet, every combination will be considered as a separate betting slip.

    "Jackpot Only Bet" – a bet that is considered as a Successful Bet, exclusively for Winnings in Prize Group 1. If we offer a package of Jackpot Only Bets – the bets are placed for each Source Lottery outcome separately.

    "Main Numbers" – the numbers that your bet selects as being the main numbers which will be drawn in a Source Lottery.

    "Private Roll-Over" – The Private Roll-Over may be offered by us in our sole discretion from time to time if the Source Lottery jackpot is won by a player who is not a Jackpot.com Player. In this event we may determine that the jackpot amount remains the same for a number of additional draws in our sole discretion.

    "Prize Class" – as the class within which a Prize Group will fall depending on the rules of the Source Lottery and which determines how the applicable Winnings are calculated.

    "Prize Group" – the group within which a Successful Bet will fall depending on the number and allocation of Main Numbers and Special Numbers selected when placing that Successful Bet (in accordance with the rules of the applicable Source Lottery).

    "Source Lottery Jackpot" - the aggregate sum payable by the Source Lottery Operator to Ticket Holders in respect of all Source Lottery Prize Tickets in a Prize Group in Class A or Class B with regards to the relevant draw of the Source Lottery, as announced by the Source Lottery Operator.

    "Source Lottery Operator" - the lottery company that organises and runs the Source Lottery.

    "Source Lottery Prize Ticket" – any winning ticket in the Source Lottery.

    "Special Number" – any number in addition to the Main Numbers which is drawn separately from the main draw, whether selected by you as an additional number(s) ("Powerball number", "Lucky star number" etc.), or as bonus numbers that do not require a separate bet from the Main Numbers. Special Numbers are not applicable to all Source Lotteries.

    "Successful Syndicate Bets" – are Winnings in respect of Syndicate, calculated as set out below.

    How We Operate

    We act as a bookmaker in respect of bets that you place on the outcome of Source Lotteries. We always endeavor to pay out all Winnings in respect of Successful Bets and in order to do so, we use certain hedging measures and financial instruments. In particular, we may take out insurance policies in order to cover certain payouts to players.

    In some cases, instead of using financial instruments to endeavor to pay out Winnings, we may purchase actual tickets in the Source Lottery being bet on behalf of you. In the event that we do so and you are due Winnings in respect of a Successful Bet, we may need your assistance in claiming the applicable winnings from the Source Lottery, which may include you having to claim the winnings directly from the Source Lottery Operator..

    If we require you to do so, we will reimburse you for any reasonable expenses incurred by you as approved by us in advance. In claiming winnings directly from the Source Lottery Operator, if such winnings for such entries incur any taxes, duties or levies, these are to be borne by you. Under no circumstances will we have any obligation to pay you any amount the Source Lottery Operator may fail to pay you in connection with any winnings for such entries.

    If you are unwilling or unable to assist, we may not be able to claim the winnings from the Source Lottery.

    Our Liability to You

    As a result of the above hedging techniques, whilst we will make every effort to payout as per the prize table below, depending on the technique used we may be reliant on: (i) the Source Lottery Provider paying us the applicable winnings; and (ii) the insurance provider paying out the insurance claim (such winnings and claim being together the "Funds").

    Provided we have used reasonable endeavours to obtain the Funds, you acknowledge and agree that we will only be liable to you for any Winnings in respect of Successful Bets to the extent that we have received the Funds from the applicable third party. We will pay your Winnings to you to the extent that and as soon as we receive the corresponding Funds from the applicable third party. As a result, there may be instances where your receipt of Winnings in respect of Successful Bets may be delayed and/or we may be unable to payout in accordance with the table set out below.

    How are Winnings calculated?

    Following the draw of a Source Lottery by the Source Lottery Operator, we will calculate the Winnings for each Successful Bet made in respect of such Source Lottery (in accordance with the provisions set out below) in the original currency of the Source Lottery. It may take us a short period of time to do so, and to notify you of any Winnings.

    We endeavor to ensure that all the jackpot values for lotteries offered on the Website are correct, but we assume no responsibility for errors contained in such information. We estimate the value of future jackpots using certain assumptions, such as the current or future jackpot being won or rolled over and at times, we enable the placing of bets on draws before the official jackpot value is published (and clearly note this when it occurs). We are not liable for incorrect assumptions, calculations or forecasts in respect of bets for draws that are made before the final jackpot value is published.

    Which calculation will depend on: (i) the Source Lottery that the Successful Bet was placed on; (ii) the Prize Group within which the Successful Bet falls; and (iii) the Prize Class within which this Prize Group falls. In the table below, we explain how these three factors interrelate.

    The applicable Prize Groups in the table below are denoted by the single numbers (not in brackets). Depending on the Source Lottery, these may fall within one of three Prize Classes: Class A, Class B or Class C.

     

    Prize Class

    Jackpot.com Game

    Source Lottery / Source Lottery Operator

    Class A

    Class B

    Class C

    *EuroMillions

    EuroMillions / LAE

    1 (5+2 correct)

    2 (5+1 correct)

    4 (4+2 correct)

         

    3 (5 correct)

    5 (4+1 correct)

           

    6 (3+2 correct)

           

    7 (4 correct)

           

    8 (2+2 correct)

           

    9 (3+1 correct)

           

    10 (3 correct)

           

    11 (1+2 correct)

           

    12 (2+1 correct)

           

    13 (2 correct)

    Millionaire

    Loterie Romande

    1 (5+2 correct)

    2 (5+1 correct)

    4 (4+2 correct)

         

    3 (5 correct)

    5 (4+1 correct)

           

    6 (3+2 correct)

           

    7 (4 correct)

           

    8 (2+2 correct)

           

    9 (3+1 correct)

           

    10 (3 correct)

           

    11 (1+2 correct)

           

    12 (2+1 correct)

           

    13 (2 correct)

    MUSL PowerBall

    Powerball / MUSL

    1 (5+1)

    -

    2 (5 correct)

           

    3 (4+1 correct)

           

    4 (4 correct)

           

    5 (3+1 correct)

           

    6 (3 correct)

           

    7 (2+1 correct)

           

    8 (1+1 correct)

           

    9 (0+1 correct)

    EuroJackpot

    Eurojackpot / DLTB

    1 (5+2 correct)

    2 (5+1 correct)

    4 (4+2 correct)

         

    3 (5 correct)

    5 (4+1 correct)

           

    6 (4 correct)

           

    7 (3+2 correct)

           

    8 (2+2 correct)

           

    9 (3+1 correct)

           

    10 (3 correct)

           

    11 (1+2 correct)

           

    12 (2+1 correct)

    German Lotto

    Lotto 6 aus 49 / DLTB

    1 (6+1)

    2 (6)

    3 (5+1 correct)

           

    4 (5 correct)

           

    5 (4+1 correct)

           

    6 (4 correct)

           

    7 (3+1 correct)

           

    8 (3 correct)

           

    9 (2+1 correct)

    MUSL MegaMillions

    Mega Millions / MUSL

    1 (5+1)

    -

    2 (5 correct)

           

    3 (4+1 correct)

           

    4 (4 correct)

           

    5 (3+1 correct)

           

    6 (3 correct)

           

    7 (2+1 correct)

           

    8 (1+1 correct)

           

    9 (0+1 correct)

    Superenalotto

    Super Enalotto / Sisal

    1 (6)

    -

    2 (5+1 correct)

           

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3 correct)

           

    6 (2 correct)

    Polish Lotto

    Lotto / TS

    1 (6 correct)

     

    2 (5 correct)

           

    3 (4 correct)

           

    4 (3 correct)

    Irish Lotto

    Lotto / PLI

    1 (6 correct)

    2 (5+1 correct)

    3 (5 correct)

           

    4 (4+1 correct)

           

    5 (4 correct)

           

    6 (3+1 correct)

           

    7 (3 correct)

           

    8 (2+1 correct)

    Lotto Plus 1

    Lotto / PLI

    -

    -

    1 (6+0 correct)

           

    2 (5+1 correct)

           

    3 (5+0 correct)

           

    4 (4+1 correct)

           

    5 (4+0 correct)

           

    6 (3+1 correct)

           

    7 (3+0 correct)

           

    8 (2+1 correct)

    Lotto Plus 2

    Lotto / PLI

    -

    -

    1 (6+0 correct)

           

    2 (5+1 correct)

           

    3 (5+0 correct)

           

    4 (4+1 correct)

           

    5 (4+0 correct)

           

    6 (3+1 correct)

           

    7 (3 correct)

           

    8 (2+1 correct)

    *UK Lotto

    Lotto / Camelot

    1 (6 correct)

    -

    2 (5+1 correct)

           

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3 correct)

           

    6 (2 correct)

    *Thunderball

    Thunderball / Camelot

    1 (5+1 correct)

    -

    2 (5 correct)

           

    3 (4+1 correct)

           

    4 (4 correct)

           

    5 (3+1 correct)

           

    6 (3 correct)

           

    7 (2+1 correct)

           

    8 (1+1 correct)

           

    9 (0+1 correct)

    Australian OZ Lotto

    Oz Lotto / NSW

    1 (7 correct)

    -

    2 (6 + 1 correct) OR (6+2 correct)

           

    3 (6 correct)

           

    4 (5+1 correct) OR (5+2 correct)

           

    5 (5 correct)

           

    6 (4 correct)

           

    7 (3 +1 correct) OR (3+2 correct)

    Australian OZ Powerball

    Powerball / NSW

    1 (7+1 correct)

    -

    2 (7 correct)

           

    3 (6+1 correct)

           

    4 (6 correct)

           

    5 (5+1 correct)

           

    6 (4+1 correct)

           

    7 (5 correct)

           

    8 (3+1 correct)

           

    9 (2+1 correct)

    Saturday Lotto

    Saturday Lotto / NSW

    1 (6 correct)

    -

    2 (5+1 correct) OR (5+2 correct)

           

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3+1 correct) OR (3+2 correct)

           

    6 (1+2 correct) OR (2+2 correct)

    Monday Lotto

    Monday and Wednesday Lotto / NSW

    1 (6 correct) Class A*

    -

    2 (5+1 correct) OR (5+2 correct)

           

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3+1 correct) OR (3+2 correct)

           

    6 (1+2 correct) OR (2+2 correct)

    Wednesday Lotto

    Monday and Wednesday Lotto / NSW

    1 (6 correct) Class A*

    -

    2 (5+1 correct) OR (5+2 correct)

           

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3+1 correct) OR (3+2 correct)

           

    6 (1+2 correct) OR (2+2 correct)

    French Lotto

    Loto / FDJ

    1 (5+1 correct)

    -

    2 (5 correct)

           

    3 (4+1 correct)

           

    4 (4 correct)

           

    5 (3+1 correct)

           

    6 (3 correct)

           

    7 (2+1 correct)

           

    8 (2 correct)

           

    9 (0+1 correct) OR (1 + 1 correct)

    Mega-sena

    Mega-Sena / Caixa

    1 (6 correct)

    -

    2 (5 correct)

           

    3 (4 correct)

    Canadian Lotto 6/49

    Lotto 6/49 / OLG

    1 (6 correct)

    2 (5+1 correct)

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3 correct)

           

    6 (2+1 correct)

    Swiss Lotto

    Swiss Lotto / Swisslos Interkantonale Landeslotterie

    1 (6+1 correct)

    2 (6 correct)

    3 (5+1 correct)

           

    4 (5 correct)

           

    5 (4+1 correct)

           

    6 (4 correct)

           

    7 (3+1 correct)

           

    8 (3 correct)

    Austrian Lotto

    Austria Lotto / Österreichische Lotterien GmbH

    1 (6 correct)

    2 (5+1 correct)

    3 (5 correct)

           

    4 (4+1 correct)

           

    5 (4 correct)

           

    6 (3+1 correct)

           

    7 (3 correct)

           

    8 (2+1 correct) OR (1+1 correct) OR (0+1 correct)

    Lotto America

    Lotto America / MUSL

    1 (5 + 1 correct)

     

    2 (5 correct)

           

    3 (4 + 1 correct)

           

    4 (4 correct)

           

    5 (3 + 1 correct)

           

    6 (3 correct)

           

    7 ( 2 + 1 correct)

           

    8 (1 + 1 correct)

           

    9 (0 + 1 correct)

    Lotto Max

    Lotto max/Interproviencial Lottery Corporation

    1 (7 correct)

    2 (6+1 correct)

    3 (6 correct)

           

    4 (5 correct)

           

    5 (4 correct)

           

    6 (3 + 1 correct)

           

    7 (3 correct)

    Spiel 77

    Spiel 77/DLTB

    1 (7 correct)

     

    2 (6 correct)

           

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3 correct)

           

    6 (2 correct)

           

    7 (1 correct)

    Super 6

    Super 6/DLTB

       

    1 (6 correct)

           

    2 (5 correct)

           

    3 (4 correct)

           

    4 (3 correct)

           

    5 (2 correct)

           

    6 (1 correct)

    GluecksSpirale

    GluecksSpirale/DLTB

       

    1 (7 correct)

           

    2 (6 correct)

           

    3 (5 correct)

           

    4 (4 correct)

           

    5 (3 correct)

           

    6 (2 correct)

           

    7 (1 correct)

    JackpotLotto

    Jackpot.com (iRNG)

    1 (6+1 correct)

    2 (0+1 correct)

    JackpotMillions

    Jackpot.com (iRNG)

    1 (6+1 correct)

    2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct)

           

    3 (0+1)

    Lotto India

    Jackpot.com(iRNG)

    1 (6+1 correct)

     

    2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct)

           

    3 (0+1)

    Lotto Fika

    Jackpot.com(iRNG)

    1 (6+1 correct)

     

    2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct)

           

    3 (0+1)

    LuzzuLotto

    Jackpot.com(iRNG)

    1 (6+1 correct)

     

    2 (2 correct) OR (3 correct) OR (4 correct) OR (5 correct)

           

    3 (0+1)

    While the winning numbers for JackpotLotto, JackpotMillions, Lotto India, Lotto Fika and LuzzuLotto are taken from our iRNG, the draws will be held as per the following:

    JackpotLotto: Twice a day at 2:40pm and 9:40pm CET

    JackpotMillions: Daily at 21:00 CET

    Lotto India: Tuesday and Friday at 16:30 CET

    Lotto Fika: Monday and Friday at 20:00 CET

    LuzzuLotto: Monday and Thursday at 20:00 CET

    Which Prize Group a Successful Bet will fall into will depend on the number and combination of Winning Numbers matched by the Player in his/her bet with the draw of the Source Lottery. These are denoted by the numbers in brackets below. When two numbers are referenced in the brackets, the first number represents the applicable Main Numbers that need to be matched and the second number the Special Numbers that need to be matched in addition to the Main Numbers. Where only one number is listed in brackets, no Special Numbers apply.

    For example, in the below table for the EuroMillions Source Lottery, '2 (5+1 correct)' is listed in the Class B Prize column. This means that Prize Group 2 for this Source Lottery falls within the Class B Prize Class (and therefore Winnings will be calculated in accordance with the calculations set out below for Class B). The numbers in brackets mean that in order for a Successful Bet to fall within Prize Group 2, it must match 5 Main Numbers and 1 Special Number correctly.

    * Bets on this Source Lottery are not available in the UK

    Depending on which Prize Class a Prize Group falls within, a formula will be applied to calculate the applicable Winnings. The same formula is applied for Class A and Class B, however the calculation that applies to Class C differs.

    Below we set out further information in respect of each:

    Winnings for Prize Groups in Class A, A* or B

    Winnings for a Successful Bet in Prize Group 1 (Class A) will be calculated using the following formula:

    Winning for a Successful Bet = P / (m + n)

    and for Prize Groups in Class B:

    Winning for a Successful Bet = P / (m + n)

    Where:

    • • "n" is the number of Source Lottery Prize Tickets within the Prize Group;
    • • "m" is the number of Successful Bets within the Prize Group; and
    • • For Class A: "P" is the Source Lottery Jackpot within the Prize Group.
      For Class A*: "P" is the lower of AUD 4,000,000 and (n+m) times AUD 1,000,000.
    • • If the Source Lottery Winning Bet in Prize Group 1 (in Prize Class A) is with DoubleJackpot, the Winnings are doubled.

    Example 1

    • • The Source Lottery Jackpot for Prize Group 1 (in Prize Class A) is 1,000,000.00 EUR (P = 1,000,000.00 EUR) or 2,000,000.00 EUR (P = 2,000,000.00 EUR) with DoubleJackpot.
    • • There is one Successful Bet that falls within Prize Group 1 (m = 1). No Source Lottery Winning Ticket is announced for Prize Group 1 by the Source Lottery Operator (n=0).
    • • o Winnings payable with regard to the Successful Bet are 1,000,000.00 EUR (being 1,000,000 / (1 + 0)) or 2,000,000.00 EUR (being 2,000,000 / (1 + 0)) with DoubleJackpot.

    Example 2

    • • The Source Lottery Jackpot for Prize Group 2 is 100,000.00 EUR (P = 100,000.00 EUR).
    • • There is one Successful Bet that falls within Prize Group 2 (m = 1).
    • • Two Source Lottery Prize Tickets are confirmed for Prize Group 2 by the Source Lottery Operator (n=2).
    • • Winnings payable with regard to the Successful Bet are 33,333.00 EUR (being 100,000 / (1 + 2)).

    Winnings for Prize Groups in Class C

    If a Successful Bet for a Prize Group falls within Class C, the applicable Winnings will correspond with the prize payable by (and as reported by) the Source Lottery Operator for the corresponding Source Lottery Prize Ticket as if the Player had purchased that Source Lottery Prize Ticket.

    Should the Source Lottery Operator have the ability to either pay Winnings as a cash prize or a free play, we may determine in our sole discretion whether the Winnings shall be a cash prize or a free play.

    For example, if you placed a bet on the EuroMillions (not in the UK) and you matched 3 Main Numbers and 2 Special Numbers, such Successful Bet would fall within Prize Group 6 (in Prize Class C). The amount of Winnings due to you from us would correspond with the amount that you would have received from the Source Lottery Operator had you purchased the corresponding Source Lottery Winning Ticket, except for games based on the iRNG, which are paid out as published on the Website and independent of the Winnings published by Source Lottery Operators.

    Winnings for Millionaire

    Contrary to the provisions above, Winnings in Millionaire are paid out as published on the Website. While the winning numbers for these games are taken from Swiss Loto Express, the number of Source Lottery Prize Tickets from Euromillions draw on the same day as the Millionaire draw is taken for the calculation of the Winnings.

    Winnings for JackpotLotto

    Contrary to the provisions above, Winnings in JackpotLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.

    Winnings for JackpotMillions

    Contrary to the provisions above, Winnings in JackpotMillions are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.

    Winnings for Lotto India

    Contrary to the provisions above, Winnings in Lotto India are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.

    Winnings for Lotto Fika

    Contrary to the provisions above, Winnings in Lotto Fika are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.

    Winnings for LuzzuLotto

    Contrary to the provisions above, Winnings in LuzzuLotto are paid out as published on the Website. The winning numbers for this game are taken from our iRNG.

    Winnings for Lotto Max

    Please note that Lotto Max Winnings may be capped by us at $50Million CAD as we may determine from time to time in our sole discretion.

    Syndicates

    Winnings for Successful Syndicate Bets are calculated in three steps:

    Step 1 – Calculation of Total Syndicate Winnings for the Syndicate in which the Player has bought shares:

    Total Syndicate Winnings = The sum of all Winnings for all Successful Bets forming part of the Syndicate in which the player bought shares.

    Step 2 – Calculation of Syndicate Fraction:

    Syndicate Fraction = Number of Shares bought by the Player / Total of Shares advertised for the relevant Syndicate.

    Step 3 – Calculation of Winnings for this Successful Syndicate Bet:

    Winnings for this Successful Syndicate Bet = Total Syndicate Winnings for the Syndicate in which the Player has bought shares multiplied by the Syndicate Fraction.

    What happens if the Source Lottery Operator fails to announce any prize?

    If the Source Lottery Operator fails to announce any prize in the appropriate Prize Group (i.e. there is no Source Lottery Prize Ticket for the Prize Group), the Winnings payable in respect of each Successful Bet in that Prize Group shall be based on the proportion of the total prize pool fund allocated to that Prize Group by the Source Lottery Operator. If the Source Lottery Operator does not publish the total prize pool fund, then we will, in good faith, attempt to calculate the prize (and hence your winnings) from publicly available information and the calculus used by the Source Lottery Operator (in the last time it was published). Before your winnings paid, we can, at your request, provide you the calculation used by us, as once they are paid you will not (in the absence of our error) be able to dispute the calculation of the sum.

    For example:

    • • A Source Lottery Operator does not publish a prize for Prize Group 2.
    • • The announced jackpot (Prize Group 1) for this Source Lottery was EUR 8,000,000. The Source Lottery Operator allocates 80% of the prize fund to the jackpot and 5% to Prize Group 2.
    • • If Prize Group 2 falls in Prize Class B and the number of Successful Bets in this Prize Group is 2, then Winnings are calculated as follows:

    Winnings = 8,000,000 x (0.05 / 0.8) / 2 = EUR 250,000

    • • If the Prize Group 2 falls in Prize Class C, then Winnings are calculated as follows:

    Winnings = 8,000,000 x (0.05 / 0.8) = EUR 500,000

    Payouts

    Payouts by one Prize Group to another

    The terms detailed above are based on the assumption that there is no payout of prizes by one Prize Group to another, resulting from there being either:

    • • no Source Lottery Prize Tickets in a Prize Group for a draw;
    • • no Source Lottery Prize Tickets in a Prize Group for a series of subsequent draws; or
    • • a cap on the available jackpot. For example if the jackpot exceeds a certain amount, then the amount that this is exceeded by is distributed to other Prize Groups.

    Withholding for Prizes in SuperEnalotto

    Provided we receive the prize from the Source Lottery or the insurer, for Prize Group 1, 2 and 3, we will deduct 12% of the Winnings before pay out. This is to account for the amount withheld by the Source Lottery Operator when we receive the prize from the Source Lottery or the insurer. This withholding aims to place the Player in a similar economic position they would have been had they played the Source Lottery.

    MUSL PowerBall and MUSL Mega Millions and MUSL Lotto America

    The following additional terms apply solely in respect of the MUSL PowerBall and MUSL Mega Millions and MUSL Lotto America.

    We can choose to pay out any Winnings for Prize Group 1 with regards to MUSL Mega Millions and MUSL Powerball and MUSL Lotto America over a period of up to 30 years (the “Deferment Option Payment Plan”). Under the Deferment Option Payment Plan, we will make the first instalment as soon as practicable following the relevant draw, with the subsequent 29 instalments to be made at yearly intervals. The amount of those instalments is calculated so as to rise by a percentage set annually by MUSL until satisfaction of the full amount due.

    Should we decide instead to pay out the Winnings in a one-off payment (the “Single Payment Option”), in accordance with the rules of MUSL Mega Millions, MUSL Powerball and MUSL Lotto America, the total Winnings payable to you (after any applicable withholdings have been applied as set out below) may be reduced by 40% or such percentage as MUSL shall announce in respect of those particular winnings if the latter is higher than 40%.

    For example, if you were due $30,000,000 (USD) (after any applicable withholdings have been applied as set out below) and we chose to pay you by the Deferment Option Payment Plan you would receive $1,000,000 in year 1, and then $1,000,000 (plus the additional yearly uplift set by MUSL) each year thereafter for 29 years. If we chose to pay you by the Single Payment Option, you would receive $18,000,000 (USD) in one lump sum.

    The decision of whether to distribute Winnings under either the Deferment Option Payment Plan or the Single Payment Option is at our sole discretion.

    Withholding for Prizes in MUSL PowerBall, MUSL MegaMillions and MUSL Lotto America

    Provided we receive the prize from the Source Lottery or the insurer, for Prize Group 1, 2 and 3 we will deduct 39.6% of the Winnings before pay out. This is to account for the amount withheld by the Source Lottery Operator when we receive the prize from the Source Lottery or the insurer This withholding aims to place the Player in a similar economic position they would have been had they played the Source Lottery.

    GluecksSpirale

    We can choose to pay out any Winnings for Prize Group 1 with regards to GluecksSpirale over a period of up to 20 years (the “Deferment Option Payment Plan”). Under the Deferment Option Payment Plan, we will make the first instalment as soon as practicable following the relevant draw, with the subsequent 239 instalments to be made at monthly intervals.

    Should we decide instead to pay out the Winnings in a one-off payment (the “Single Payment Option”), in accordance with the rules of GluecksSpirale, the total Winnings payable to you do not amount to the sum of all monthly payments, but are reduced by discount factor as published by the Source Lottery Operator.

    The decision of whether to distribute Winnings under either the Deferment Option Payment Plan or the Single Payment Option is at our sole discretion.